Privacy Policy

We take privacy seriously and at any time, you may request a copy of information we have
recorded about you. You may also request we remove all identifiable information with respect
to yourself.

For transparency, listed are the business services we provide and how each service uses the
information we collect.

Hair and beauty related services
We request the minimum level of personally identifying information to run our business
effectively. This is data you provide us directly, for example, your name and contact details. We
store notes with respect to services we undertake to ensure we maintain and exceed our level
of service. For example, your preferred hair style, if you require extra time for your
appointment, which station you prefer, who your favourite stylists are.

We consider you have provided consent for us to store personally identifying information and
information about your services based on your receiving services from us.

Depending on the particular service/s we are providing we may be required to ask questions
related to your medical history. We will obtain your consent prior to storing information related
to your medical history. Examples of medical data may be allergies, pregnancy or an injury that
may impact our service.

Appointment confirmations and reminders
We will contact you via phone, email or SMS to confirm appointments made and remind you of
upcoming appointments. We consider your having made the appointment as consent to
undertake this activity but, if you want, you may opt out at any time.

Appointment ratings and reviews

After visiting us we may send you an email or SMS asking you to rate our services and provide
feedback. We consider your having received services as consent to undertake this activity but, ifyou want, you may opt out at any time.

Loyalty
We consider becoming a member of our loyalty program as consent to send you emails related
to the loyalty program but, if you want, you may opt out at any time.

Marketing
We will not undertake phone, mail, email or SMS marketing without you first providing consent
for us to do so. Our marketing campaigns are automated and use rules based on services and
products purchased and information we collect from you. For example, we may send marketing
campaigns related to your birthday, the fact we miss you (you have not visited for 3 months)
and other special days like Valentine’s day and Christmas. You may opt out of receiving
marketing material at any time.

Data processors and data locations

We use numerous leading software solutions within our business to provide the services listed
above. These software solutions act as data processors and store and process data in
numerous locations outside our business premise. For a list of data processors and data storage locations please visit: https://www.treatwell.be/en/info/privacy-policy/

Contact and complaints You may contact us to:
- Discuss our privacy policy.
- Request information we have stored about you.
- Request we remove all identifying information about you.
- Make a complaint.