Refund policy

 

Refund & Return Policy – Cool Shoes for Kids

 

We want you and your little one to love our shoes! If you’re not completely satisfied with your purchase, we’re happy to offer a return or exchange. Please review our policy below:

 

Returns & Exchanges

• Items can be returned or exchanged within 30 days of delivery.

• Products must be unused, in original packaging, and in resellable condition.

• Free return shipping

• Exchanges are processed once we receive the returned item.

 

Non-Returnable Items

• Final sale items or clearance items.

• Worn, damaged, or altered shoes.

• Gift cards or personalized items.

 

How to Request a Return

1. Contact our support team at coolshoesforkids@gmail.com with your order number.

2. We will provide return instructions and a return shipping address.

3. Ship the item back to us. We recommend using a trackable shipping method.

4. Once received and inspected, we will process your refund or exchange.

 

Refunds

• Refunds will be issued to the original payment method within 5-7 business days after receiving the return.

• Shipping fees are non-refundable.

 

Damaged or Incorrect Items

 

If you received a defective or incorrect item, please contact us immediately with photos of the issue, and we will arrange a replacement at no extra cost.

 

For any questions, feel free to reach out to our support team. We’re here to help!

Company Name: Cool Cuts for Kids
Address: 8 Topsfield Parade, Tottenham Lane, N8 8PR, United Kingdom
Phone: +442083408404
Email: coolshoesforkids@gmail.com
Business Hours: Opening Hours 10:00 – 18:00 (every day)
Response Time: We aim to respond within 1 business day.